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AHP Book Store Introduction Without a well-trained, dedicated cadre of volunteers, a resource development program has little hope of succeeding. Therefore, development officers must be able to recruit, train, and manage the volunteers involved at every level of the development program. That is why this topic is one of the fundamental educational programs offered by the Association for Healthcare Philanthropy Foundation and the Association for Healthcare Philanthropy (AHP). This study guide provides development professionals with an overview of the process of recruiting, training, and managing volunteers. It discusses the importance of facilitating productive relationships between volunteers and paid staff, explains the unique aspects of supervising volunteers, offers suggestions for dealing with troublesome volunteers, and suggests a variety of techniques to assess volunteer job performance. Although it emphasizes top level volunteers (i.e., board members and major gift solicitors), it contains principles that can be applied to all levels of volunteers involved in health care resource development. The guide recapitulates material covered in the AHP course "Volunteer Recruitment, Training, and Management" and points you to additional resources to help you gain yet more detailed knowledge of this subject. Learning objectives When you have finished studying this guide, you should be able to:
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