Job Title: Chief Operating Officer (COO)
Reports To: President & CEO
Status: Exempt, Full-Time
This job description provides a general guideline to the most common duties, responsibilities, and minimum requirements for this position. It is not all-inclusive and the actual position may vary as circumstances indicate or as determined by the Association. Working hours are primarily during day shift working hours, but the COO may need to work varied extended hours as projects demand and during Association events which can include nights and weekends, as business needs dictate. Some travel is required.
The Association for Healthcare Philanthropy is in a period of transformation, migrating from a traditional association model and value proposition to a more modern set of services and products to support the work of those transforming healthcare through philanthropy. In order to navigate and accelerate that transformation, we seek a skilled and transformational leader with a track record of delivering results to partner with the CEO of the association on all major initiatives.
Working from our headquarters in Arlington, VA or remotely as appropriate, the COO will be responsible for aligning all of AHP’s internal processes to ensure that the AHP staff can support the strategic direction and growth with high productivity, engagement and optimism about achieving our goals.
The COO will serve as thought-partner to the CEO, will be a part of all strategic conversations about the future of the organization and goal-setting, and will serve as second-in-command to the CEO.
The COO will be unrelenting about promoting and implementing processes and procedures that facilitate the transformation to the new model, thus securing AHP’s financial health, overall efficiency, and staff work/life balance and satisfaction.
THE IDEAL CANDIDATE
The COO will work to implement strategy and vision set by the AHP Board of Directors and the AHP CEO, build the AHP culture and serve as a key member of the senior leadership team. The COO will work systematically to meet AHP’s goals by addressing key staffing, process and infrastructure challenges. At the core, the COO’s role is to enable the CEO to be most effective for the association. S/he will do this by being autonomous and comfortable with ambiguity, by being able to promote the vision, and by leading the team through confidence and servant leadership rather than ego.
The COO will take AHP’s priorities and direction and translate them into day-to-day standard operating procedures. S/he will monitor and assess ongoing strategies, conduct midcourse corrections and generally keep the senior leadership team informed of progress against goals, operations, etc. The COO will offer oversight to hiring, and will play a big role in building the culture of AHP with a focus on service to members and one another, accountability, and results. The COO will manage the training, mentoring and capacity building at AHP. S/he will be an internal advocate for efficiency productivity and professional development.
The COO will:
- Serve as second-in-command to the CEO and as a member of the Senior Leadership Team
- Lead sales, account management, and membership for the association
- Ensure data integrity and serve as owner of the association CRM
- Participate in the strategic planning process at AHP
- Implement, with the support of the Board, CFO and executive team, the strategic plans
- Oversee all operations daily and report directly to the CEO, ensuring that all business operations are smooth and efficient
- Establish productive working relationships between and among the Senior Leadership Team, CEO and the staff to ensure that AHP operates profitably, productively and with a collaborative culture
- Provide oversight for development and external relations activities
- Own and manage operational processes and procedures, including but not limited to codifying standard operating procedures, ensuring data integrity and executive reporting, and managing key vendor relationships
- Build and cultivate a high-performing senior leadership team and play an active role in attracting, retaining and developing a best-in-class staff
- Identify and implement cost-effective ways to deliver state-of-the-art programs to members
- Work collaboratively with the Board, to ensure that Board goals filter into day-to-day management
- Inform the Board regularly of internal organization matters, including relevant staffing, funding and program success and priorities, and
- Serve as a public representative of AHP with members, partners, vendors and others, both in conjunction with and in the absence of the CEO
KEY CREDENTIALS AND PERSONAL QUALITIES
- 8+ years of experience in healthcare at a provider, consulting firm, research company or membership organization, and/or in philanthropy
- 5+ years successful senior leadership experience leading teams of people with varying levels of experience
- Bachelor’s degree in business administration or related field preferred
- Master’s degree in business or related field preferred
- Experience and expertise in effective use of data analysis and performance metrics
- Proven experience in strategic planning and business development
- Experience in a membership or client-based organization with reputation for dedication to superior member service, including an interest in being member-facing on a regular basis
- Experience in and a passion for the business and/or administration of healthcare in the US and Canada
- A belief that the transformation of healthcare is important and that philanthropy can be a key catalyst for that transformation
- Background of success in process improvement, change leadership and change management
- Proven track record of managing complex budgets successfully
- Commitment to results; "can-do" mindset with emphasis on accountability
- Demonstrated strong motivational and staff leadership abilities
- Excellent communication and presentation skills
- Sense of humor, integrity, impeccable work ethic
Inquiries and resumes should be sent to Deb Borg