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Account Management Coordinator

Summary of Position

The Account Management Coordinator is a pivotal role responsible for managing engagement and ensuring the success of AHP’s current and potential AHPrime members. The ideal candidate will cultivate enduring relationships with AHPrime members and assist in generating new business opportunities. Serving as a liaison between AHPrime members and AHP’s cross-functional internal teams, the coordinator will play a crucial role in ensuring the timely and successful delivery of tailored solutions that meet the members’ needs. A qualified candidate will embody an informal influencing style and actively support the broader team.  

Tasks include leading training and onboarding sessions for new and tenured AHPrime members, attending quarterly calls with members, and providing guidance in navigating AHP content. The role involves the development of long-term relationships with a portfolio of members, connecting with key member business executives and stakeholders. Additionally, the Account Management Coordinator shares insights gathered from member interactions with the internal team, driving content development, event speaker invitations, and assisting in creating industry white papers and research articles. 

This is a full-time, exempt position. This position has a hybrid work schedule with the flexibility to work remotely on some days and from AHP’s Arlington, VA office on other days based on AHP’s business needs. Some travel is required.

Responsibilities

Principal Duties 

  • Embodies the values and core competencies of the Association at all times and positively promotes the Association’s culture.
  • Supports all internal team members and departments in accomplishing the Association’s mission, vision, and goals.
  • Provides superior member service in day-to-day member interactions.  
  • Shows intellectual curiosity and genuine interest in AHPrime members’ businesses, including short- and long-term objectives, to identify growth opportunities. 
  • Builds strong relationships to both maintain existing business and acquire new members. 
    Leads training and onboarding sessions for new and tenured AHPrime members. 
  • Accurately tracks and reports performance and progress against goal to the Membership Director and other internal stakeholders, including AHP’s CEO.   
    Monitors health of memberships, alerting Membership Director well in advance of any potential issues. 
  • Attends quarterly calls with members, sharing insights and concerns with internal teams. 
    Enables AHP to achieve its growth targets through manager member renewals and new member acquisitions.  
  • Reports to Member Service team, including AHP CEO, on member engagement and utilization.  
    Develops, maintains, and executes complex member relationship plans to ensure overall service needs are satisfied and achieves the business/profitability/retention objectives. 

Secondary Duties

  • Serves as the primary point of contact for AHPrime members and builds long-term relationships with members.  
  • Builds, enhances, and maintains effective relationships with more complex member organizations to ensure a high level of member satisfaction, retention, increased sales revenues, and profitability.  
  • Helps members through email, phone, online presentations, screen-share, and in-person meetings.  
  • Mines member activity data to identify engagement drivers and early indicators of members being at-risk of not utilizing their full benefits.  
  • Manages multiple membership accounts, ensuring each member is engaged and satisfied with their membership with AHP.  
  • Regularly engages with prospective new AHP members via campaign and prospecting activities.  
  • Is good steward of AHP CRM and maintains accurate member account records.  
  • Embodies the values and core competencies of the Association and promotes its culture.  
  • Supports all internal team members and departments in accomplishing the Association’s mission, vision, and goals. 
     

Position Specifications

Training/Certifications

  • Bachelor's Degree or equivalent work experience
  • 2-5 years of experience in a professional environment
  • CRM (customer relationship management) software proficiency preferred
  • 1-3 years of account management/account sales experience preferred
  • Experience working in either healthcare or philanthropy sectors preferred

Essential Skills/Knowledge

  • Proven history of account management or other relevant experience with strong relationship building skills demonstrated
  • Demonstrated ability to present and influence credibly and effectively at all levels of an organization, including executive and C-level 
  • Experience in delivering client-focused solutions and data-driven insights based on member needs
  • Some experience in negotiation and contract management preferred
  • Proven ability to manage multiple projects at a time with extreme attention to detail
  • Excellent verbal and written communication skills
  • Self-motivated and able to thrive in a results-driven environment
  • Natural relationship builder with integrity, reliability, and maturity
  • Ability to prioritize among competing tasks; high critical thinking and problem-solving skills
  • Excellent time and project management skills
  • Goal oriented and capable of managing monthly or quarterly sales and renewal targets
  • Competent in Microsoft Office Suite, CRM technology, and help desk support software

Essential Competencies/Behaviors

  • Ability to maintain good rapport with all departments
  • Strong member service ethic
  • Understands the importance of the position for the success of the Association
  • Demonstrates a willingness to embrace change and adapt strategies as needed
  • Creative, innovative, and solution oriented
  • Likes working in a high-visibility position
  • Eager and willing to grow with the Association

Compensation

The annual salary for this position is $55,000 to $60,000 based on experience and includes a comprehensive benefit package.

Business Development Manager

Summary of Position

This position is responsible for developing and maintaining relationships with industry partners in order to introduce them to the marketing and promotional opportunities available through AHP’s conferences, events and programs.  The dual objectives of this position are 1) identifying and researching prospective partners and sponsors for the Association and 2) generating revenue through exhibits and sponsorship sales. Sales are accomplished through proactive email, telephone and face-to-face communication with both existing and prospective sponsors, exhibitors and advertisers.  Serving as a project manager, this position works in close collaboration with team members across all departments of the Association to manage deliverables, timelines and budgets. 

Responsibilities

Principal Duties

  • Embodies the values and core competencies of AHP at all times and positively promotes AHP’s culture
  • Supports all internal team members and departments in accomplishing AHP’s mission, vision, and goals
  • Works with all business leads to become knowledgeable in all AHP products and services that have a sponsorship, advertising or exhibit component in order to effectively and persuasively target the value proposition of AHP’s offerings to the right prospective buyer profile
  • Proactively researches and identifies new sales prospects through high-volume outbound sales calls, email and in-person communications
  • Maintains an accurate and robust prospect pipeline for all projects/events
  • Manages the pool of affiliate member renewals to target renewal rates
  • In partnership with business leads, develops the budget for all revenue lines and actively monitors attainment; communicates company wide as budgets are achieved or as challenges are identified
  • Collaborates with CEO and Chief Learning Officer to draft and email proposals to prospects
  • Develops pipeline for CEO and Chief Learning Officer for larger partnership opportunities, and provides support in these endeavors including research, prep materials and follow-up materials
  • Provides regular sales updates to Leadership Team on sales and pipeline activity
  • Manages the affiliate member advisory committee, maintaining regular contact with committee members in an effort to ensure affiliate members have input into AHP’s work and see value in membership with AHP
  • Serves as project manager, liaising with other departments to manage schedules, deadlines and budgets for sales and sponsorship initiatives
  • Serves as first point of contact for all inbound inquiries related to affiliate membership, exhibit sales, advertising sales and sponsorships
  • Represents AHP at various conferences, meetings and events.  Assists at all exhibits events to deliver customer service and retain or increase event investment moving forward
  • Prepares post-conference reports detailing results and achievement of established partnership goals after each event
  • Stewards investment made by AHP partners by conducting post-event debriefs with partner, communicating overall results of sponsor investment (i.e., your sponsorship allowed AHP to …), coordinating thank-you from AHP CEO and Board
  • Responds to inquiries with empathy and urgency, and performs active follow-up to ensure customer satisfaction; maintains daily activities in company and individual database records via Activity codes

Position Specifications

Training/Certifications

  • Bachelor’s degree in Business, Marketing, Communication or a related discipline, and
  • 3-5 years of experience; or an equivalent combination of training and experience related to the duties of the position preferred

Essential Skills/Knowledge

  • Demonstrated success in a sales role featuring various products and services, such as advertising, exhibits, and/or sponsorships
  • Demonstrated ability to understand and respond to the needs of target audiences or member segments
  • Strong written and verbal communication skills
  • Strong negotiation skills with an understanding of how to maximize value for AHP and our affiliate members
  • Project management skills to manage schedules and deadlines for ongoing initiatives
  • Ability to work as part of a team and to work independently; a self-initiator, versatile and assumes risk with responsibility
  • Expertise in all major business software applications (Adobe Create Suite, Microsoft Office Suite)

Essential Competencies & Behaviors

  • Goal oriented with track record of achieving or exceeding revenue goals
  • A high level of initiative and attention to detail
  • Proven ability to meet deadlines
  • Collaborative - maintains good rapport with all departments and outside stakeholders
  • Energetic, forward-thinking and creative individual with high professional standards
  • Agile and flexible - thrives within a fast-paced work environment

Compensation

The annual salary for this position is $60,000 to $70,000 plus commission based on experience and includes a comprehensive benefit package.

The Association for Healthcare Philanthropy is an Equal Opportunity Employer. AHP values and respects diversity. We view individual differences as assets that promote the growth and success of AHP’s goals, its members, and the healthcare philanthropy profession.

Please send your resume and cover letter to Deb Borg, Human Resources, at deb.suppleegroup@icloud.com to apply for this position.

Apply to Join Our Team

Please send your resume and cover letter to Deb Borg, Human Resources, at deb.suppleegroup@icloud.com to apply for a job listed on this page.