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Account Management Coordinator

Summary of Position

The Account Management Coordinator is a pivotal role responsible for managing engagement and ensuring the success of AHP’s current and potential AHP Prime members. The ideal candidate will cultivate enduring relationships with AHP Prime members and assist in generating new business opportunities. Serving as a liaison between AHP Prime members and AHP’s cross-functional internal teams, the coordinator will play a crucial role in ensuring the timely and successful delivery of tailored solutions that meet the members’ needs. A qualified candidate will embody an informal influencing style and actively support the broader team.  

Tasks include leading training and onboarding sessions for new and tenured AHP Prime members, attending quarterly calls with members, and providing guidance in navigating AHP content. The role involves the development of long-term relationships with a portfolio of members, connecting with key member business executives and stakeholders. Additionally, the Account Management Coordinator shares insights gathered from member interactions with the internal team, driving content development, event speaker invitations, and assisting in creating industry white papers and research articles. 

This is a full-time, exempt position. This position may be performed on a fully remote basis or in a hybrid arrangement, with the flexibility to work remotely on some days and from AHP’s Washington, DC, office on others. Some travel is required.

Responsibilities

Principal Duties 

  • Embodies the values and core competencies of the Association at all times and positively promotes the Association’s culture.
  • Supports all internal team members and departments in accomplishing the Association’s mission, vision, and goals.
  • Provides superior member service in day-to-day member interactions.  
  • Shows intellectual curiosity and genuine interest in AHP Prime members’ businesses, including short- and long-term objectives, to identify growth opportunities. 
  • Builds strong relationships to both maintain existing business and acquire new members. 
  • Leads training and onboarding sessions for new and tenured AHP Prime members. 
  • Accurately tracks and reports performance and progress against goal to the Membership Director and other internal stakeholders, including AHP’s CEO.   
  • Monitors health of memberships, alerting Membership Director well in advance of any potential issues. 
  • Attends quarterly calls with members, sharing insights and concerns with internal teams. 
  • Enables AHP to achieve its growth targets through managing member renewals and new member acquisitions.  
  • Reports to Member Service team, including AHP CEO, on member engagement and utilization.  
  • Develops, maintains, and executes complex member relationship plans to ensure overall service needs are satisfied and achieves the business/profitability/retention objectives. 

Secondary Duties

  • Serves as the primary point of contact for AHP Prime members and builds long-term relationships with members.  
  • Builds, enhances, and maintains effective relationships with more complex member organizations to ensure a high level of member satisfaction, retention, increased sales revenues, and profitability.  
  • Helps members through email, phone, online presentations, screen-share, and in-person meetings.  
    Mines member activity data to identify engagement drivers and early indicators of members being at-risk of not utilizing their full benefits.  
  • Manages multiple membership accounts, ensuring each member is engaged and satisfied with their membership with AHP.  
  • Regularly engages with prospective new AHP members via campaign and prospecting activities.  
  • Is good steward of AHP CRM and maintains accurate member account records.  
  • Embodies the values and core competencies of the Association and promotes its culture.  

Position Specifications

Training/Certifications

  • Bachelor's Degree or equivalent work experience
  • 2-5 years of experience in a professional environment
  • CRM (customer relationship management) software proficiency preferred
  • 1-3 years of account management/account sales experience preferred
  • Experience working in either healthcare or philanthropy sectors preferred

Essential Skills/Knowledge

  • Proven history of account management or other relevant experience with strong relationship building skills demonstrated
  • Demonstrated ability to present and influence credibly and effectively at all levels of an organization, including executive and C-level 
  • Experience in delivering client-focused solutions and data-driven insights based on member needs
  • Some experience in negotiation and contract management preferred
  • Proven ability to manage multiple projects at a time with extreme attention to detail
  • Excellent verbal and written communication skills
  • Self-motivated and able to thrive in a results-driven environment
  • Natural relationship builder with integrity, reliability, and maturity
  • Ability to prioritize among competing tasks; high critical thinking and problem-solving skills
  • Excellent time and project management skills
  • Goal oriented and capable of managing monthly or quarterly sales and renewal targets
  • Competent in Microsoft Office Suite, CRM technology, and help desk support software

Essential Competencies/Behaviors

  • Ability to maintain good rapport with all departments
  • Strong member service ethic
  • Understands the importance of the position for the success of the Association
  • Demonstrates a willingness to embrace change and adapt strategies as needed
  • Creative, innovative, and solution oriented
  • Likes working in a high-visibility position
  • Eager and willing to grow with the Association

Compensation

The annual salary for this position is $55,000 to $60,000, commensurate with experience, and includes a comprehensive benefit package.

Apply to Join Our Team

Please send your resume and cover letter to Deb Borg, Human Resources, at deb.suppleegroup@icloud.com to apply for a job listed on this page.