The Association for Healthcare Philanthropy is seeking an Account Management Associate. This is a full-time position located in Arlington, VA, and is virtual through at least June 30, 2021
Please email your resume and cover letter to Deb Borg, Human Resources.
Summary of Position
Under the supervision of the Associate Director of Account Management, the Account Management Associate will provide administrative support for the AHP Membership team. The Account Management Associate acts as the first point of contact for member inquiries and serves as a critical component of our member success equation. The Associate will have exceptional customer service skills; providing support to all members, internal staff, and AHP event participants. The salary range for this position is $42,000 - $50,000 annually.
Principal Duties
- Provides the highest level of customer service, responds to member requests within 24 hours, resolves problems, assists, and answers member inquiries, which include but are not limited to, password resets, roster updates, and dues questions
- Supports AHP’s membership email inbox, including timely acknowledgement of member requests, traffic coordination to assign requests to the appropriate AHP departments, and using AHP’s request tracking system to ensure members receive a prompt response
- Supports the AHP Membership Team as needed, enabling them to achieve their growth targets
- Owns and manages AHP’s member inboxes and serves as the virtual “face” and first response of AHP
- Assists the AHP membership and finance teams with invoice processing and accounts receivable
- Organizes in-person and phone interactions with AHP members
- Provides prospect or member relationship history and relevant market information
- Assists in the preparation and follow-up of member and sales meetings, as needed
- Develops a solid understanding of AHP products and services to respond to client requests
- Assists in the AHP new member onboarding process
- Serves as a steward of AHP member information by keeping databases and rosters updated
- Supports AHP events as required
Position Specifications
Education/Training/Certifications
- Bachelor’s degree preferred
- 2-3 years of progressive responsibility in a sales or fundraising environment preferred
- Association management environment work experience a plus
Essential Skills/Knowledge
- Excellent member/customer service ethic
- Strong demonstrated database skills and CRM experience preferred
- Experience with major business software applications (Microsoft Teams and Microsoft Office Suite etc.)
- Strong written and verbal communication skills; experience communicating with an executive audience preferred
- Excels in project management; effectively manages schedules and deadlines and communicates them to stakeholders for ongoing initiatives with minimal supervision
Essential Competencies & Behaviors:
- Thrives in a collaborative environment
- Maintains good rapport with all departments
- Detail-oriented
- Thrives in a fast-paced work environment
- Understands roles and responsibilities within the broader business context
- Flexible and resilient
- Willing to embrace change and adapt as needed
- Self-motivated and capable of building strong relationships
- Innovative and solutions-based
- Punctual, present, and reliable
- Skilled at eliciting cooperation and collaboration from a wide variety of sources
Candidates interested in applying must email their resume and a cover letter to
Deb Borg, Human Resources.
The Association for Healthcare Philanthropy is an Equal Opportunity Employer. AHP values and respects diversity. We view individual differences as assets that promote the growth and success of AHP’s goals, its members, and the healthcare philanthropy profession.