The Association for Healthcare Philanthropy is seeking an Events and Membership Coordinator. This is a full-time position located in Arlington, VA
Please send resume and cover letter to: Deb Borg, Human Resources, deb@suppleegroup.com
Summary of Position
Under the supervision of the Director of Events, the Events and Membership Coordinator will provide administrative support both to the Education and Events team as well as the Membership department. The Events and Membership Coordinator acts as
the first point of contact for all event inquiries and registration processing and serves as the primary administrator of the registration database and reporting. The Coordinator will have exceptional customer service skills; providing support to
all members, internal staff and AHP event participants.
Principal Duties
- Provides the highest level of customer service, responds to member requests within 24 hours, resolves problems, assists and answers questions pertaining to event registration processes which includes managing the meetings@ahp.org inbox
- Responsible for successful execution of all event shipment processes, ensuring delivery of items to/from event facilities
- Manages all updates, changes and configurations to attendee, sponsor/exhibitor and speaker conference registrations
- Implements and is responsible for the registration process for all AHP events to include but not limited to event setup in iMIS, pre-registration, onsite registration, mail registration, online registration, cancellations, balance due invoicing, payment
collections, and badge printing
- Attends and serves as registration lead for AHP in-person conferences
- Maintains excellent communication and coordination with all departments on updates/issues/trends pertaining to event registrations
- Responsible for helping Membership staff recruit highest-touch member organizations to attend invitation-only events at AHP conferences
- Processes inputs and updates to AHP member roster records in iMIS as needed
- Creates invoices and process payments for AHP membership dues
- Attends and takes notes during virtual member-exclusive roundtables when needed
- Participates in helping to schedule presentations by AHP’s CEO at member sites, working with the internal AHP team as well as member teams
Secondary Duties
- Works on special projects and other duties as required helping to promote Association’s success
- Remains current with latest meeting and events programs to further drive success of the department and industry
- Responds to questions from all stakeholders regarding AHP events and exhibits offerings
- Assists with all pre-event planning, onsite event preparation and execution
- Other administrative duties as assigned
Education/Training/Certifications
- Bachelor’s degree preferred
- 2-5 years of progressive responsibility in the administration of meeting and event programs preferred
- Association management environment work experience a plus
Essential Skills/Knowledge
- Excellent member/customer service ethic
- Strong demonstrated database skills, and CRM experience preferred
- Experience with major business software applications (Microsoft Teams, Microsoft Office Suite, proficiency in Excel and Adobe Acrobat Pro DC in particular)
- Strong written and verbal communication skills
- Proficient in project management; effectively manages schedules and deadlines and communicates them to stakeholders for ongoing initiatives with minimal supervision
Essential Competencies and Behaviors
- Thrives in a collaborative environment
- Maintains good rapport with all departments
- Detail oriented and organized
- Excels in a fast-paced work environment
- Understands role and responsibilities within the broader business context
- Flexible and resilient
- Willing to embrace change and adapt as needed
- Self-motivated and capable of building strong relationships
- Innovative and solutions-based
- Punctual, present and reliable
- Skilled at eliciting cooperation and collaboration from a wide variety of sources
The annual salary for this position is $55,000 to $60,000 and includes a comprehensive benefit package.
No recruiters please.
The Association for Healthcare Philanthropy is an Equal Opportunity Employer. AHP values and respects diversity. We view individual differences as assets that promote the growth and success of AHP’s goals, its members, and the healthcare
philanthropy profession.